Refund policy

If we determine before dispatch that a purchased tuber has not remained viable or does not meet our quality standards, we will notify you and refund the affected item.

We do not routinely substitute unavailable varieties.

Where an order cannot be fulfilled in full, we will refund the unavailable portion of the order.

Please open and inspect your parcel promptly after delivery.

We recommend checking the condition of your tubers within 48 hours of receipt.

If there is an obvious problem with an item, please email brundeeblooms@gmail.com as soon as possible and include:

● your order number;
● photographs of the tuber;
● photographs of the packaging where relevant; and
● a brief description of the issue.

Photographs are essential so that we can properly assess the problem.

Claims relating to tuber condition must be made within seven days of delivery. Claims received outside this period may not be eligible for replacement or refund.

 

If you believe a plant has flowered incorrectly, please contact us with clear photographs of the bloom, plant and identifying label. We will assess the concern and work with you to determine the appropriate resolution.

Any refund will normally be made to the original payment method used for the purchase.