Shipping policy

Dahlia tubers are carefully prepared and securely packaged for transport.

Orders are sent via Australia Post Express, unless otherwise stated at checkout.

Where multiple orders are placed separately and this results in postage being overpaid, we will endeavour to consolidate the shipment where practical and refund any surplus postage after dispatch.

Postage refunds are generally processed within 1–2 days of shipping. Your payment provider may then take additional time to return the funds to the original payment method.

Once an order has been correctly packaged and lodged with Australia Post, responsibility for the parcel’s movement through the postal network rests with the carrier.

We are not responsible for delays, loss, mishandling or damage caused by Australia Post after the parcel has been dispatched.

If tracking indicates that your parcel has been delayed or appears to be missing, please contact us so that we can assist where possible.

Please ensure your delivery address is correct when placing your order.